Listen to Me, Listen to You : A Step-by-step Guide to Communication Skills Training

Listen to Me, Listen to You : A Step-by-step Guide to Communication Skills Training by Mandy Kotzman, Anne KotzmanAustralian Council for Educational 2008 ISBN: 0864318642 Pages: 136 PDF 13 MBThis step-by-step guide is a companion to the popular Listen to Me, Listen to You: A Practical Guide to Self-awareness, Communication Skills and Conflict Management. It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: Orientation; Self-esteem; Self-awareness and self-knowledge; Effective listening; Self-assertion; Managing conflict collaboratively; Reflection and closure.

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